Call +1 (888) 966-7228
+1 (888) 966-7228Answered 24/7/365. First response under 4 hours guaranteed - typically under one hour. Nights, weekends, and holidays included.
Call for anything that's stopping you or your team from working.
Get Support Now
This page is for current WOM customers. If you're not a customer yet, start at our contact page.
Email Our Support Team
Send your issue to helpdesk@wompcav.com. Every email opens a ticket. To get help faster, include:
- What you saw: the exact error message or behavior. A screenshot beats a description.
- When it started: the date and time you first noticed it, as close as you can get.
- Which machine and which user: the computer name or asset tag if you know it, and who was logged in.
Submit a Ticket From Your Computer
The fastest way to file a ticket is the WOM icon already in your system tray. This short video shows the whole process.
The short version:
- Right-click the WOM icon in your system tray (bottom-right corner of your screen, near the clock).
- Choose the option to create a ticket.
- Describe what's happening and submit. Your ticket goes straight to the helpdesk.
Video transcript
[TRANSCRIPT - produce from the video at build; crawlable text equivalent required]
Pay My Bill
Invoices and payments live in our billing portal.
Billing question rather than a payment? Email helpdesk@wompcav.com and we'll route it.
Support Questions, Answered
Can I get help after hours?
Yes. The helpdesk is answered 24/7/365 - nights, weekends, and holidays included. There is no separate after-hours process. Call the same number, email the same address.
How fast will someone respond?
First response within 4 hours, guaranteed - and typically under one hour, any time of day or night.
Should I call or submit a ticket?
If the issue is stopping you or anyone on your team from working, call. If it's annoying but you can keep working - a glitch, a request, something to fix this week - a ticket or email is perfect. When in doubt, call.
Who do I contact about billing?
Payments and invoices are in the billing portal. For anything the portal doesn't answer, email helpdesk@wompcav.com and we'll get it to the right person.
I'm not a customer yet. Who do I talk to?
Head to our contact page and we'll set up a conversation with an executive advisor. This page is built for people we already support.
Whatever it is, start with a call.
+1 (888) 966-7228Answered 24/7/365.